Reimagining planning permits

I led a year-long effort to identify and pilot improvements to the planning permit process, starting with a series of intense four-day design workshops, followed by a 12 month pilot with a cross-functional team focused on end-to-end metrics.

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All Improving how residents report neighborhood issues Making city services easy to find & use Designing inclusive digital services Reimagining planning permits Vision and direction for San Jose's 311 app

Improving how residents report neighborhood issues Making city services easy to find & use Designing inclusive digital services Reimagining planning permits Vision and direction for San Jose's 311 app